Shipping policy

London MP is committed to getting your order to you as quickly and reliably as possible. This page explains how we process, ship, and deliver orders, and what to do if something goes wrong along the way.

Where We Ship

We currently ship only within the United Kingdom. We are not able to accept or fulfil orders addressed to destinations outside the UK at this time.

Order Fulfilment Origin

All London MP orders are dispatched from our fulfilment partners located in Asia. Once your parcel reaches the UK, it is handed off to a local carrier for final-mile delivery to your address.

Estimated Delivery Times

Processing Time: 1-2 business days
Transit Time: 4-6 business days
Total Delivery Time: 5-8 business days
Order Cutoff Time: Orders placed before 3:00 PM GMT+1 on a business day begin processing that same day; orders placed after this time begin processing the next business day

These figures are estimates rather than guarantees. Occasional delays can occur due to carrier volume, weather, or other events outside our control.

How We Ship

Depending on your location and the size of your order, we use DHL and Royal Mail to deliver parcels across the UK. A tracking number is emailed to you as soon as your order leaves our fulfilment centre so you can follow its journey to your door.

Shipping Costs

We offer free standard shipping on all orders shipped within the UK. No minimum spend is required.

Taxes on Your Order

Prices do not include VAT, as Northline Creative Ltd is not VAT-registered.

Lost or Delayed Packages

If your order has not arrived within 10 business days of dispatch (allowing for our stated processing and transit times plus a short buffer for unexpected carrier delays), please contact us via the Contact Us page. We will locate your parcel with the carrier, and if it cannot be found or delivered, we will offer you a free replacement or a full refund, whichever you prefer.

Damaged, Incorrect, or Defective Items

If an item arrives damaged, defective, or is not what you ordered, please contact us via the Contact Us page within 48 hours of delivery. To help us resolve the issue quickly, please include clear photos of the item, its packaging, and the shipping label.

Shipping Restrictions

We are unable to deliver to PO Box addresses, military addresses (APO/FPO/DPO), or other restricted or unsupported locations. If we identify that your address falls into one of these categories after you place an order, we will contact you to arrange an alternative delivery address or issue a refund.

Failed Delivery Attempts and Returned Parcels

Carriers will typically attempt delivery and, if unsuccessful, leave a card with instructions for redelivery or collection. If a parcel goes unclaimed and is returned to us as undeliverable, we will contact you to arrange either reshipment, for which an additional shipping charge may apply, or a refund of your order minus any original shipping costs incurred.