Refund policy

This Refund Policy applies to all purchases made through London MP (londonmp.com), operated by Northline Creative Ltd (company registration number 17252506), a UK-registered company governed by UK consumer law. Our products are dispatched from our fulfilment partners in Asia. Please read this policy carefully before placing an order, as it explains how cancellations, returns, exchanges, and refunds are handled.

Order Cancellations

If you change your mind after placing an order, you may cancel it free of charge within 12 hours of purchase by emailing support@londonmp.com. Once an order has entered processing or has been dispatched, it can no longer be cancelled, and you will instead need to follow the return process outlined below once the item arrives.

Return Window

You may return most items within 30 days of the delivery date for a refund. This 30-day window applies whether you simply changed your mind or the item does not suit you, and it applies to both full-price and discounted items. Requests submitted after 30 days from delivery cannot be accepted, except where the item is faulty or misdescribed under your statutory rights.

Condition Required for Returns

To be eligible for a return, items must be unworn, unused, and unwashed, with all original tags attached and returned in their original packaging. Items showing signs of wear, alteration, odour (such as perfume or smoke), or damage caused after delivery will not qualify for a full refund.

Non-Returnable Items

For hygiene, safety, and practical reasons, the following categories cannot be returned or refunded unless faulty:

Gift cards
Personalised or custom-made items
Items sold with a hygiene seal that has been opened or removed
Hazardous materials or items that cannot be safely returned by post
Items that are used, altered, or missing their original packaging

Return Shipping

If you are returning an item because you changed your mind, you are responsible for the cost of return shipping, which typically ranges from £4 to £9 depending on the size of your parcel and the courier used. If your item arrived damaged, defective, or incorrect, we will cover the return shipping cost in full. No restocking fee is ever charged on eligible returns, regardless of the reason for return.

Return Address

Once your return is approved, please send the item to the address below. Return address is Noose Ln, Willenhall WV13 3AP, United Kingdom.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or is not what you ordered, please contact us within 48 hours of delivery at support@londonmp.com with photos of the item and packaging. We will arrange a free replacement or a full refund, including any shipping charges paid, once the issue has been confirmed. We are unable to accept claims reported after this 48-hour window.

Partial Refunds

Where a returned item shows minor signs of use, is missing its original packaging or tags, or is otherwise not in fully resaleable condition, we reserve the right to deduct an amount reflecting the reduction in value from your refund rather than rejecting the return outright.

Refund Processing

Once your returned item has been received and inspected, we will process your refund within 5 business days. Refunds are always issued to your original payment method, which may include Visa, Mastercard, American Express, Diners Club, Discover, Maestro, UnionPay, Apple Pay, Google Pay, or Shop Pay. Depending on your bank or card provider, it may take a few additional business days for the refunded amount to appear in your account.

Exchanges

We do not process direct swaps. If you need a different size or colour, please return the original item following the process above and place a new order for the item you would like. This ensures your replacement item ships to you as quickly as possible without waiting for the return to be received first.