FAQs

Below are answers to the questions we hear most often from London MP customers. If you can't find what you're looking for, our full policies are linked throughout, or you can reach out to our support team directly using the details at the bottom of this page.
How long does shipping take?

Once an order is placed, it takes 1-2 business days to be processed (Monday-Friday, excluding UK bank holidays). Transit time is 4-6 business days, giving a total delivery time of 5-8 business days from order confirmation. These are estimates rather than guarantees, and delays can occur during sale periods or due to circumstances beyond our control. Full details are available on our Shipping Policy.
Where do your orders ship from?

London MP works with fulfilment partners located in Asia, and all orders are dispatched from Asia before entering the United Kingdom delivery network operated by our carriers, DHL and Royal Mail.
How much does shipping cost?

Standard shipping is free on all orders delivered within the United Kingdom. Any promotional shipping upgrades, if available, will be clearly shown at checkout.
What is your return policy?

You may request a return within 30 days of the delivery date, and you don't need to give us a reason for sending an item back. To qualify for a full refund, garments must be unworn, unwashed, and returned in their original condition with all tags and packaging intact. Certain items, such as personalised products or those with a broken hygiene seal, cannot be returned unless they arrive damaged or defective. See our Refund Policy for the complete terms, including return shipping costs and where to send items back.
Can I cancel my order after placing it?

Yes. You can cancel free of charge within 12 hours of placing your order by emailing support@londonmp.com. Once this window has passed, your order will already have entered processing or dispatch, so it can no longer be cancelled - but you're welcome to return it once it arrives, following the process in our Refund Policy.
What payment methods do you accept?

We accept Visa, Mastercard, American Express, Diners Club, Discover, Maestro, UnionPay, Apple Pay, Google Pay, and Shop Pay. All payments are processed securely at checkout. For more information, visit our Payment Policy.
How do I track my order?

As soon as your order leaves our fulfilment centre, we'll send you a shipping confirmation email containing a tracking number so you can follow your parcel's progress with the carrier.
My item arrived damaged, defective, or incorrect - what should I do?

Please contact us within 48 hours of delivery. To help us resolve the issue as quickly as possible, we'll ask you to provide clear photos of the item, its packaging, and the shipping label. Once verified, we'll arrange a free replacement or a full refund, whichever you prefer, at no cost to you.
How can I contact you?

Our support team is happy to help with any questions about your order, our products, or our policies.